PRIVACY POLICY

INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

In addition, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Personal Information

When you fill out a contact or application form on the Site, we collect certain identifying information from you, including your name, email address, phone number, and ZIP code. 

You may also provide us with additional Personal and Health Information. Health Information can include information about physical or mental health, health care services received or desired, and demographic information.

We refer to Personal and Health Information provided through our contact and application forms as “Personal Information”. 

When we refer to “Personal Information” in this Privacy Policy, we are talking about both Device Information and Personal Information.

how we use your personal information

We use the Personal Information that we collect from you to:

• Contact and respond to you
• Send you information or promotional materials
• Correspond with your insurance provider and obtain payment for services
• Provide services and/or care
• Disburse payments and benefits
• Evaluate the quality of services and/or care
• Monitor for website security risks
• Improve users’ experience on the Site
• Fulfill other purposes allowed by HIPAA

SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your Personal Information to anyone. All information provided to us through the Site is kept confidential.

We will not share your Personal Information with any third party outside of our organization, other than for the purposes of providing services and/or care as noted above, or to:

• Comply with applicable laws and regulations
• Report suspected abuse, neglect, or domestic violence, as required by law
• Prevent or reduce a serious threat to anyone’s health or safety, as required by law
• Respond to a subpoena, search warrant, or other lawful request for information
• Respond to legal actions or otherwise protect our legal rights

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy. 

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

UNSUBSCRIBING FROM PROMOTIONS

If you want to stop receiving promotional materials from us, please contact us as described in the Contact Us section below or follow the unsubscribe instructions at the bottom of each email. 

YOUR RIGHTS

We are required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to maintain the privacy of any protected Health Information you provide to us, to inform you about our legal duties regarding your Health Information, and to notify you of any breach of security affecting your protected Health Information. 

• You have the right to request and receive a copy of the Health Information records we have about you, in paper or electronic form. To request your records, please contact us at the email or phone number provided at the end of this Privacy Policy. We will generally be able to provide the records within 30 days of your request. We may charge a fee to cover the cost of producing and mailing the records.
• You have the right to correct or amend the Health Information records we have about you. To request a change to your records, please contact us at the email or phone number provided at the end of this Privacy Policy. If we must deny your request to correct or amend your Health Information, we will tell you why in writing within 60 days of your request.
• You have the right to request confidential communications about your Health Information. To request that we communicate with you at a specific address, email, or phone number, please contact us at the email or phone number provided at the end of this Privacy Policy.  
• You have the right to choose a representative to act on your behalf. If you have given someone medical power of attorney or have a legal guardian, that person can exercise your rights with respect to your Health Information. We will verify that your representative has the legal authority to do so before fulfilling requests made on your behalf.
• You have the right to request restrictions on the Health Information we use or share. You can request that we not use or share your Health information for treatment, care, or payment. We may not be required to agree to your request, and we may decline if fulfilling your request would affect your care. To request restrictions, please contact us at the email or phone number provided at the end of this Privacy Policy. 
• You have the right to request an accounting of parties with whom we have shared your Health Information. You can ask for a list of instances when we have shared your Health Information with someone other than you during the six years prior to your request, except for certain disclosures precluded by law. The list will include the parties with whom we shared your Health Information and the reasons for sharing it. We may charge a fee to cover the cost of producing and mailing the list. To request an accounting of parties with whom we have shared your Health Information, please contact us at the email or phone number provided at the end of this Privacy Policy. 
• You have the right to receive a paper copy of this Privacy Policy. You can request a paper copy of this notice at any time, and we will provide it to you promptly.
• You have the right to file a complaint if you believe your privacy rights have been violated. We will not use or share your Personal Information other than as described in this Privacy Policy without your written permission. If you give us written permission for an additional use or disclosure, you may revoke that permission at any time by providing us with a written request. You can file a complaint with us if you believe your privacy rights have been violated by contacting us at the email or phone number provided at the end of this Privacy Policy. We will not take action against you for filing a complaint. You can also file a complaint with the U.S. Department of Health and Human Services.

You can learn more about your HIPAA rights on this U.S. Department of Health and Human Services website. 

INFORMATION RETENTION

When you contact us through the Site, we will retain the Personal Information you provide for our records unless and until you ask us to delete this information.

PRIVACY POLICY CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please note the “last updated” date at the top of the policy.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at 314.333.8880 or by email at info_mo@modanicare.com.